60-DAY MONEY-BACK GUARANTEE!
When you purchase a game from Big Fat Simulations, your satisfaction is guaranteed. If you are not pleased with your purchase, a full refund will be provided, no questions asked, for up to 60 days.
When you purchase from us, there is no annoying purchase verification. There are no passwords or keys necessary. Once payment is made, a download link is instantly emailed to you. And should you ever require a new download link, it's completely free. Did your hard drive crash and you lost the link? Did you upgrade to a new computer? Does a family member want to play the game on his or her own machine? A new download link is always free.
Should you ever require customer support, or wish to offer feedback, we are here to assist you. For an immediate response, email us directly. Emails are answered without delay, except while we are asleep! (Pacific Standard Time, UTC - 8hrs).
DO YOU NEED A NEW DOWNLOAD LINK?
Did you not receive a download link in your Inbox immediately after purchase? Did you not get taken to a download page after completing your payment? Send us an email and we will respond quickly!
INSTALLATION PROBLEMS?
Please refer to the "Problems with installation?" link that is located on your download page. It contains an alternate game file, should you require it.
REPORT YOUR ISSUE
If you encounter an anomaly in one of our games, we'd like to hear about it. A picture is worth 1000 words, so please send along a screenshot of what is happening. To capture a screenshot:
PC:
Press the PrtSc button on your keyboard. Open Paint and press CTRL-V to paste the image. Then save, and attach in an email.
MAC:
Hold down the COMMAND and SHIFT keys. Press 3. An image will be placed on your desktop. Attach in an email.
We will do anything to please our customers! If you need anything, send us and email, then sit back and watch us fly into action. You are in good hands with us. We are a trusted website with a solid reputation.
