Contact Us

Should you ever require customer support, or wish to offer feedback, we are here to assist you. For an immediate response, email us directly. Emails are answered without delay, except while we are asleep! (Pacific Standard Time, UTC - 8hrs). Our email address is SUPPORT@BIGFATSIMULATIONS.COM


  • How do I speak to someone?

    Contact us here. We answer quickly. You can also email us at

  • My computer won't open the .air file I was given.

    Please download Adobe Air to play our older games.

  • My computer says my downloaded file is damaged.

    Please discard the downloaded file and try again. After your download completes, wait one full minute before unzipping it.

  • My computer STILL says my downloaded game file is damaged.

    Contact us and we'll get you an alternate file. We answer quickly.

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Report Your Issue

We will do anything to please our customers! If you need anything, send us an email or submit a support request, then sit back and watch us fly into action. You are in good hands with us. We are a trusted website with a solid reputation.

If you encounter an anomaly in one of our games, we'd like to hear about it. A picture is worth 1000 words, so please send along a screenshot of what is happening. To capture a screenshot:

Press the PrtSc button on your keyboard. Open Paint and press CTRL-V to paste the image. Then save.

Hold down the COMMAND and SHIFT keys. Press 3. An image will be placed on your desktop.

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  • My computer can't open .air files

    Some of our older games require Adobe Air. It is free, and safe to install.

  • Downloaded file is damaged.

    Users may receive a popup during installation that reports the file as "damaged", which is likely not the case. Installation can be successfully achieved, using the following method:

    • Uninstall the application if it is already installed.

    • Make sure the application folder does not exist (in, for example, c:\Program Files or c:\Program Files (x86)). If it does exist, delete it.

    • Empty the Trash (Mac OS) or Recycle Bin (Windows)

    • Restart your system

    • Check that your computer's system clock is correct. Correct the date and time if it not current.

    • Remove Adobe Air through the control panel “Add and remove programs” and reinstall the latest version of the Adobe AIR runtime (download from

    • Delete your internet history and cache

    • Disable your antivirus for download and installation.

    • Download the application again, and wait two minutes after download completes before attempting installation.

    • This error can also occur during installation if a standard or restricted user has turned off User Account Control (UAC) in Windows. From Control Panel, Open UAC and enable it. A restart could be required. Once complete, retry the installation.

    • Still not working? Check out these additional references here and here.

    • If none of the above work, we have an alternate file that you can ask us for.

    • As always, our games come with a 60-day money back guarantee.

  • Can't install due to a certificate problem

    Users may receive a popup during installation stating that the application cannot be installed due to a certificate problem. Installation can be successfully achieved, using the following method:

    • Uninstall the original game file

    • If necessary, restart your system

    • Install the new version

  • Game not saving data.

    • Deletion of internet cookies and cache will delete your game data.

    • This game file must be REMOVED FROM IT'S ZIP FILE and kept some place like your desktop. Failing to do this will prevent the game from saving your progress.

    • Some types of 'cleaning' software may also be deleting your game data.

    • The game may not have the rights to save data on your system, so try either launching this game with administrator rights, or try moving the game to your Documents folder.

    • It also could be that your system does not allow saving of data from certain games, in which case, please try adjusting your system settings through the Adobe Website Tool.

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When you purchase a game from Big Fat Simulations, your satisfaction is guaranteed. If you are not pleased with your purchase, a full refund will be provided, no questions asked, for up to 60 days.

When you purchase from us, there is no annoying purchase verification. There are no passwords or keys necessary. Once payment is made, a download link is instantly emailed to you. And should you ever require a new download link, it's completely free. Did your hard drive crash and you lost the link? Did you upgrade to a new computer? Does a family member want to play the game on his or her own machine? A new download link is always free.

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